Privacy Policy
Effective date: 01/05/2026
1. Introduction
This Privacy Policy explains how Vrrpha collects, uses, stores, shares and protects personal information.
Vrrpha Pty (Ltd) respects your privacy and processes personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act, 2013, commonly known as POPIA.
This Privacy Policy applies when you visit our website, browse products, place an order, create an account, contact us, request fitment support, subscribe to updates, interact with our marketing, or use any service provided by Vrrpha.
2. Personal information we collect
Vrrpha may collect personal information when you:
Visit our website
Create an account
Place an order
Make a payment
Contact us
Request a fitment check
Request a return, refund or warranty claim
Subscribe to updates
Use WhatsApp, email or contact forms
Interact with our ads or social media pages
Enter a promotion, deal campaign or giveaway, where applicable
The information we collect may include:
Name
Email address
Phone number
Delivery address
Billing address
Order details
Payment status
Products viewed or purchased
Cart and checkout information
Vehicle details
VIN, engine code or part number if provided
Part requests
Fitment queries
Messages sent to Vrrpha
Return, refund and warranty information
IP address
Device information
Browser information
Website usage data
Marketing preferences
3. Vehicle and fitment information
Because Vrrpha sells automotive parts and limited-time parts deals, we may collect vehicle-related information to assist with fitment, product support, returns, warranties and customer enquiries.
This may include:
Vehicle make
Vehicle model
Year model
Engine size or engine code
VIN
Current part number
Photos of parts
Fault codes
Symptoms or notes
Workshop findings
Diagnostic information provided by the customer
This information is used to help respond to fitment questions, process orders, handle returns and warranty claims, improve product listings, and support customer service.
Customers should avoid sending unnecessary personal information in photos, documents or messages unless it is needed for fitment, delivery, warranty or support.
4. How we use personal information
Vrrpha may use personal information to:
Process orders
Confirm payment
Deliver products
Communicate with customers
Provide fitment support
Respond to enquiries
Send order updates
Send courier and delivery updates
Handle returns, refunds and warranty claims
Confirm stock or supplier availability
Prevent fraud, misuse or suspicious activity
Improve our website
Improve product listings
Improve customer support
Personalise website or marketing content where allowed
Send marketing messages where allowed
Run promotions, deal campaigns or customer offers
Comply with legal, tax and accounting obligations
Protect Vrrpha’s rights, property and business interests
5. Legal basis for processing
Vrrpha processes personal information where it is necessary to:
Provide products or services requested by the customer
Process and deliver orders
Communicate with customers
Respond to fitment, support, return or warranty requests
Comply with legal obligations
Protect our rights and business
Prevent fraud, misuse or unlawful activity
Support legitimate business operations
Maintain accounting, tax and order records
Obtain consent where required
Where Vrrpha relies on consent, you may withdraw your consent where legally permitted. This will not affect processing that was lawful before consent was withdrawn.
6. Sharing personal information
Vrrpha may share personal information with trusted third parties where necessary to operate the business, process orders, deliver products, provide support, comply with the law or protect our business.
These may include:
Payment providers
Courier companies
Website hosting providers
Shopify and related e-commerce tools
Email providers
SMS or WhatsApp communication tools
Analytics providers
Marketing platforms
Advertising platforms
Suppliers where fitment, stock, return or warranty support is needed
Fraud prevention or security service providers
Professional advisers
Legal, tax, accounting or regulatory authorities where required
We only share information where necessary and where appropriate safeguards apply.
7. Payment information
Payments may be processed by third-party payment providers.
Vrrpha does not store full card details.
Payment providers may process payment information according to their own security and privacy standards.
Vrrpha may receive payment status information, transaction references, fraud checks, payment confirmation and related order information needed to process your order.
8. Courier and delivery information
To deliver your order, Vrrpha may share necessary delivery information with courier providers.
This may include:
Name
Delivery address
Contact number
Email address
Order reference
Parcel details
Delivery instructions
Courier providers may use this information to deliver your order, contact you about delivery, manage failed delivery attempts, and provide tracking updates.
9. WhatsApp, email and customer communication
If you contact Vrrpha by WhatsApp, email, contact form, social media or another communication channel, we may keep a record of that communication.
This may include messages, images, part requests, vehicle details, fitment information, return information, warranty evidence and support history.
We use this information to assist with your enquiry, process your order, confirm fitment, resolve issues, and improve customer service.
Transactional messages, including order updates, delivery updates, fitment queries, return communication and warranty communication, are not marketing messages.
10. Cookies and tracking
The Vrrpha website may use cookies and similar technologies to:
Operate the website
Support cart and checkout functionality
Remember preferences
Measure website performance
Understand customer behaviour
Improve website design and product listings
Support analytics
Support advertising and retargeting
Measure marketing performance
Prevent fraud and improve security
You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled, including cart, checkout, login or personalised functions.
11. Marketing communication
Vrrpha may send marketing messages if you have opted in, where allowed by law, or where there is a lawful basis to communicate with existing customers.
Marketing messages may include:
Limited-time deals
Vrrpha Week Deals
New product alerts
Stock updates
Promotions
Special offers
Automotive parts content
Abandoned checkout reminders, where allowed
You may unsubscribe from marketing communication at any time by using the unsubscribe option where available or by contacting Vrrpha.
Unsubscribing from marketing does not stop transactional messages related to orders, delivery, returns, warranties, account notices, legal notices or customer support.
12. Advertising and analytics
Vrrpha may use analytics and advertising tools to understand website performance, measure campaigns, improve deals, and show relevant advertisements.
These tools may collect or process information such as device data, browser data, IP address, pages viewed, products viewed, cart activity, purchase activity, referral source and interactions with ads.
Where required, Vrrpha will rely on consent or other lawful grounds for advertising and analytics activities.
Third-party advertising and analytics platforms may process information according to their own privacy policies.
13. Data security
Vrrpha takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include access control, secure service providers, password protection, encrypted payment processing, secure website tools and internal handling procedures.
However, no online system is completely secure, and Vrrpha cannot guarantee absolute security.
Customers should keep their account details, passwords, devices and communication channels secure.
14. Data retention
Vrrpha keeps personal information for as long as reasonably necessary for:
Order records
Customer support
Returns and warranty claims
Delivery records
Legal compliance
Tax and accounting records
Fraud prevention
Business administration
Dispute resolution
Website analytics and improvement, where applicable
When personal information is no longer needed, Vrrpha may delete, anonymise or securely store it as required or permitted by law.
15. Your rights
Subject to applicable law, you may have the right to:
Ask what personal information Vrrpha holds about you
Request access to your personal information
Request correction of inaccurate, outdated or incomplete personal information
Request deletion or destruction of personal information where appropriate
Object to certain processing
Object to direct marketing
Withdraw consent where processing is based on consent
Complain to the Information Regulator
Take legal steps where permitted by law
Some requests may be refused or limited where Vrrpha is required or allowed to keep the information by law, for example for order records, tax records, fraud prevention, warranty records, legal claims or business recordkeeping.
16. Access and correction requests
To request access to or correction of your personal information, contact:
Email: admin@vrrpha.co.za
We may need to verify your identity before processing the request.
Vrrpha may ask for additional information where needed to confirm the request, locate the relevant records, or protect your information from unauthorised access.
17. Information Regulator
If you believe your personal information has been processed unlawfully, you may contact Vrrpha first so that we can try to resolve the issue.
You may also contact the Information Regulator of South Africa.
The Information Regulator is the South African authority responsible for monitoring and enforcing compliance with POPIA.
18. Third-party links
The Vrrpha website may contain links to third-party websites, platforms, payment providers, courier tracking pages, social media pages or supplier resources.
Vrrpha is not responsible for the privacy practices, security, accuracy or content of third-party websites or platforms.
You should review the privacy policies of third-party websites before using them.
19. Children’s privacy
Vrrpha does not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to Vrrpha, contact us so that we can review and take appropriate action.
20. International service providers
Some service providers used by Vrrpha may store or process information outside South Africa.
Where this happens, Vrrpha will take reasonable steps to ensure that personal information is protected in line with applicable privacy requirements and appropriate safeguards.
21. Updates to this policy
Vrrpha may update this Privacy Policy from time to time.
The latest version will be published on the website.
The updated version will apply from the date it is published, unless stated otherwise.
22. Contact
For privacy questions or requests, contact:
Vrrpha Pty (Ltd)
Email: admin@vrrpha.co.za