Warranty Policy

Effective date: 01/05/2026

1. Introduction

This Warranty Policy explains how Vrrpha handles warranty claims for products sold on our website.

Vrrpha Pty (Ltd) supplies selected automotive parts, limited-time vehicle parts deals, service parts, replacement parts, maintenance parts and related automotive products.

This Warranty Policy should be read together with our Terms of Service, Returns & Refund Policy, Shipping Policy and any product-specific warranty information shown on the product page, invoice, packaging or supplier documentation.

2. Warranty period

Products supplied by Vrrpha may carry a 6-month limited parts warranty from the date of delivery, unless a different warranty period is stated on the product page, invoice, packaging, supplier documentation or manufacturer documentation.

The warranty applies to qualifying defects in the product itself.

The warranty does not automatically cover labour, diagnostics, towing, vehicle downtime, loss of income, consequential loss, engine damage, gearbox damage, vehicle damage, or damage caused by incorrect fitment, incorrect diagnosis, vehicle faults or misuse.

This policy does not limit any rights a customer may have under applicable South African law.

3. Manufacturer and supplier warranty process

Many products sold by Vrrpha are covered by the applicable manufacturer or supplier warranty process.

For warranty claims, the product may need to be returned to the manufacturer, supplier or authorised warranty assessment channel for inspection and testing.

The manufacturer or supplier will assess the product and provide the final warranty outcome, unless Vrrpha is required by law to make a different determination.

Vrrpha will assist with the warranty process where reasonably possible, but Vrrpha does not control the manufacturer or supplier’s testing process, inspection period, technical findings or final warranty decision.

4. Warranty claim processing time

Warranty claims may take approximately 21–30 business days to process once Vrrpha has received all required information and, where applicable, the returned product.

This timeframe is an estimate only.

Warranty processing may take longer depending on:

Manufacturer or supplier assessment times

Courier timelines

Testing requirements

Availability of technical reports

Completeness of customer evidence

Complexity of the fault

Public holidays

Supplier delays

Import or parts-related delays

Events outside Vrrpha’s reasonable control

A replacement, refund or store credit will not automatically be issued before the product has been inspected and the warranty claim has been approved.

5. Fitment requirement

To support a warranty claim, Vrrpha may require proof that the product was installed by an RMI-approved repair centre, RMI-approved service centre, approved repair centre, approved service centre, or suitably qualified professional workshop.

Warranty claims may be refused if:

The customer cannot provide proof of professional fitment

The part was fitted by an unqualified person

The part was fitted incorrectly

The part was fitted to the wrong vehicle

The part was fitted without proper diagnosis

The part was installed despite being visibly incorrect or unsuitable

The part was altered, modified, forced, repaired or tampered with

The underlying vehicle fault was not diagnosed or corrected

Proof of fitment may include a tax invoice, job card, workshop report, repair order, diagnostic report, or written confirmation from the repair or service centre.

6. What the warranty may cover

Subject to inspection, supplier assessment, manufacturer assessment and approval, the warranty may cover a product that has failed due to a manufacturing defect or qualifying product defect.

If a warranty claim is approved, the customer may choose one of the following remedies, where available and applicable:

A replacement part

A refund to the value of the original purchase price paid for the defective product

Store credit to the value of the original purchase price paid for the defective product

The available remedy may depend on the product, supplier process, manufacturer process, stock availability, product availability and applicable law.

Refunds, replacements or store credits do not include labour, fitment, diagnostics, towing, storage, vehicle downtime, consequential loss, engine damage, gearbox damage, vehicle damage, or any other related costs unless required by law.

7. What the warranty does not cover

The warranty does not cover failure, damage, loss or claims caused by:

Incorrect installation

Incorrect diagnosis

Incorrect part selection by the customer

Incorrect vehicle information supplied by the customer

Failure to confirm fitment before ordering

Use on the wrong vehicle

Vehicle electrical faults

Short circuits

Incorrect voltage

Water damage

Oil contamination

Fuel contamination

Coolant contamination

Overheating

Low oil pressure

Oil starvation

Blocked oil passages

Impact damage

Misuse or neglect

Modified vehicles

Software tuning

Racing or track use

Competition use

Use outside normal road conditions

Failure to follow manufacturer instructions

Normal wear and tear

Consumable wear

Damage after delivery

Damage during installation

Poor workmanship by an installer

Labour or fitment costs

Diagnostic costs

Towing costs

Storage costs

Loss of income

Vehicle downtime

Consequential loss

This does not limit any rights the customer may have under applicable South African law.

8. Engine damage, vehicle damage and consequential loss

Vrrpha supplies parts only and does not provide any separate warranty on the customer’s engine, gearbox, vehicle, labour, diagnostics, towing, storage, loss of income, vehicle downtime, or consequential loss.

A warranty on a part supplied by Vrrpha applies only to the part itself, subject to the applicable supplier or manufacturer warranty process.

Vrrpha will not be responsible for engine damage, engine failure, gearbox damage, vehicle damage, related repair costs, or consequential loss allegedly caused by a supplied part unless liability is required by applicable law and the claim is accepted through the manufacturer, supplier, insurer, court, regulator, or other legally recognised assessment process.

Customers are responsible for ensuring that the part is correctly matched, professionally installed, and that the vehicle is correctly diagnosed before and after fitment.

Any claim involving engine damage, vehicle damage or consequential loss may require:

Proof of purchase

Proof of installation by an RMI-approved repair or service centre

Diagnostic reports

Workshop reports

Photos or videos

Vehicle service history

Fault codes

The returned part

Inspection by the manufacturer or supplier

Independent technical assessment where required

9. Consumable and wear items

Some parts are wear items and may naturally wear out through normal use.

Wear items may include, but are not limited to:

Brake pads

Brake discs

Filters

Spark plugs

Wiper blades

Belts

Bushes

Mountings

Clutch-related wear items

Other service or maintenance items

Wear caused by normal use is not a defect.

A warranty claim for a wear item may be refused if the issue is caused by normal wear, driving conditions, incorrect installation, incorrect diagnosis, vehicle faults, misuse, poor maintenance or use outside normal road conditions.

10. Electrical parts

Electrical parts are sensitive and require correct diagnosis and installation.

Electrical parts may include, but are not limited to:

Sensors

Ignition coils

Switches

Control units

Control modules

Electronic valves

Solenoids

Relays

Actuators

Mechatronic or electronic components

Wiring-related parts

Electronic fuel or engine management components

Other electronic vehicle components

Electrical warranty claims may require:

Diagnostic report

Fault codes

Proof of professional fitment

Proof that the underlying vehicle fault was corrected

Photos or videos

Supplier inspection

Manufacturer assessment

The returned part

Electrical warranty claims may be refused if the part was damaged by an existing vehicle fault, short circuit, incorrect voltage, poor installation, water ingress, incorrect diagnosis, modified wiring, tampering, or failure to correct the original fault.

11. Customer ordered the wrong part

The warranty does not apply where the product is not defective but was ordered incorrectly.

If the customer ordered the wrong part, supplied incorrect vehicle details, failed to confirm fitment, ignored fitment guidance, or fitted a part to an incompatible vehicle, the warranty may be refused.

12. Warranty claim process

To submit a warranty claim, contact Vrrpha at:

Email: admin@vrrpha.co.za

Please provide:

Order number

Customer name

Product name

Vehicle make and model

Year model

Engine code or engine size

VIN, if available

Date of fitment

Workshop or technician details

Proof of fitment by an RMI-approved repair or service centre, approved centre, or qualified professional workshop

Description of the fault

Photos or videos

Diagnostic report, where applicable

Fault codes, where applicable

Proof that the underlying vehicle fault was diagnosed or corrected, where applicable

Any manufacturer, supplier or workshop findings

Do not discard, repair, modify, tamper with or dispose of the product before Vrrpha has reviewed the claim, unless removal is required for safety.

If the product is removed from the vehicle, it must be kept complete, clean, identifiable, and available for return or inspection.

13. Inspection and return of warranty items

The product may need to be returned to Vrrpha, the supplier, manufacturer or authorised assessment channel before a warranty outcome can be confirmed.

The part must be returned in a condition that allows proper inspection and testing.

Warranty claims may be refused if the part is missing, incomplete, tampered with, modified, disassembled, damaged after removal, contaminated, cleaned in a way that affects assessment, or cannot be properly tested.

The customer may be responsible for courier costs where the claim is rejected, where no defect is found, or where the issue is caused by customer error, incorrect fitment, incorrect diagnosis, vehicle faults or misuse.

14. Rejected warranty claims

A warranty claim may be rejected if:

No defect is found

The part was fitted incorrectly

The part was fitted by an unapproved or unqualified installer

The part was used on the wrong vehicle

The customer cannot provide proof of purchase

The customer cannot provide proof of RMI-approved or approved professional fitment where required

The part was damaged by a vehicle fault

The part was damaged by incorrect diagnosis

The part was damaged after delivery

The part was damaged during installation or removal

The part was altered, repaired, modified, tampered with or disassembled

The product is missing or incomplete

The product was used outside normal road conditions

The product was used on a modified, tuned, racing, track or competition vehicle

The underlying vehicle fault was not corrected

The claim falls outside the warranty period

The manufacturer or supplier rejects the claim

If a claim is rejected, the customer may be responsible for return courier costs.

15. Labour and consequential costs

Vrrpha does not cover labour, fitment, diagnostics, towing, storage, replacement vehicle costs, travel costs, loss of income, vehicle downtime, engine damage, gearbox damage, vehicle damage, or consequential damages, unless required by law.

Any warranty remedy is limited to the product itself, subject to the manufacturer or supplier assessment process and applicable law.

16. Deal items and warranty

Products bought as part of a Vrrpha Week Deal, limited-time deal, promotional offer, stock-limited offer or discounted deal are still handled under the applicable warranty process.

If a warranty claim is approved, the customer may choose a replacement part, a refund to the value of the original purchase price paid for the defective product, or store credit to the value of the original purchase price paid for the defective product, where available and applicable.

If a deal item is no longer available, discontinued, sold out, or no longer available from the supplier, a replacement may not be possible. In that case, Vrrpha may offer a refund or store credit to the value of the original purchase price paid for the defective product, unless another remedy is required by law.

Vrrpha is not required to extend an expired deal price to a different replacement or alternative item unless required by law.

17. No automatic approval

Submitting a warranty claim does not mean the claim has been approved.

Warranty approval depends on the product, evidence supplied, inspection findings, manufacturer assessment, supplier assessment, applicable warranty terms and applicable law.

Vrrpha may request additional information before proceeding with a warranty claim.

18. Contact

For warranty claims, contact:

Vrrpha Pty (Ltd)

Email: admin@vrrpha.co.za